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Terms and Conditions

General information

All deliveries, sales and associated services are made on the basis of these terms and conditions. Individual regulations that deviate from these terms and conditions apply only if explicitly confirmed in writing by Tonrec Swiss GmbH. The customer’s contradictory or deviating terms and conditions are not acknowledged. Tonrec Swiss GmbH is not liable for errors in the manufacturer’s web prices and data.

Quotations and conclusion of contract

The quotations of Tonrec Swiss GmbH are non-binding, unless otherwise agreed. Orders are only binding for Tonrec Swiss GmbH if confirmed in writing by Tonrec Swiss GmbH or fulfilled by the provision of goods or services. The customer is bound to its order for a period of eight weeks.

Prices

All prices are quoted in CHF (Swiss francs) excluding VAT and can be changed without prior notice. Orders for which fixed prices have not been expressly agreed are charged at Tonrec Swiss GmbH’s list prices that are valid on the day of delivery or service.

Transport, delivery and packing costs

For transport and packing within Switzerland, the customer is charged a flat rate of CHF 10.00 for goods with a value of up to CHF 500.00 excl. VAT. Goods with a value above CHF 500.00 excl. VAT are delivered postage paid. Delivery includes the delivery of the goods to an address in Switzerland that must be accessible by truck and where the goods can be unloaded by the usual means.

For express orders, additional shipping costs per package are charged. Transport and packing outside Switzerland is only available on request.

Terms of delivery and delivery dates

Deliveries are made ex warehouse or by arrangement. Order confirmations will only be sent on request. A delay in delivery will be communicated to the customer. The customer has no right to compensation of any kind. Tonrec Swiss GmbH is entitled to make partial deliveries.

A default of acceptance will incur a minimum charge of CHF 100.00 excl. VAT.

Orders that arrive by 2.00 p.m. are fulfilled on the same day and passed on to the transport partners; Swiss express orders are fulfilled by 4.00 p.m., provided that the product is in stock.

Transfer of risk

Tonrec Swiss GmbH can demand that the customer submits a take-over declaration if all products essentially work. The risk is transferred upon delivery of the goods from Tonrec Swiss GmbH’s Neuenhof warehouse to the customer.

Any complaints for damage or loss occurring during transportation after the transfer of risk must be made by the customer itself directly to the forwarding agent, the carriers or their insurance companies. In addition, the shipment must be inspected for transport damage immediately upon arrival, and Tonrec Swiss GmbH must be informed immediately of any damage or loss by means of a factual report by the carrier or an affidavit signed by the customer.

Payment, default, reminder

The customer’s payments are payable net within 30 days of the invoice date. Complaints do not release the customer from the timely payment of open invoices.

In the event of a delay in payment, all open invoices will become payable immediately and Tonrec Swiss GmbH reserves the right to charge default interest at usual bank rates, but at least 6% per annum. From the second reminder, a reminder fee of CHF 10.00 incl. VAT is charged.

The delivered goods remain in Tonrec Swiss GmbH’s ownership until full payment.

The customer is obliged to pay the invoices regardless of whether the products can be delivered or charged to, or collected by, its ultimate resale customer.
Initial orders outside Switzerland by sole proprietorships and resellers are generally made against payment in advance.

Warranty claims for complaints, replacements or returns

Tonrec Swiss GmbH provides a lifetime quality guarantee for its products from the date of delivery.

Defects caused by improper handling are excluded. Complaints must be communicated to Tonrec Swiss GmbH within eight days. Warranty claims for toner cartridges must be accompanied by a printout, otherwise Tonrec Swiss GmbH may refuse or reduce the warranty claim.

The warranty is only available to the initial purchaser and is not transferable.

Credits, discounts

Tonrec Swiss GmbH does not usually grant credits or discounts. Credits for incorrect orders from buyers of Tonrec Swiss GmbH products are granted by arrangement only. The returned materials must not be older than three months from the date of purchase. Credits can only be granted upon submission of the invoice. The returned material must be in perfect condition and the packaging must be unopened.

Place of jurisdiction, applicable law

The place of jurisdiction for all customer claims against Tonrec Swiss GmbH is the location of Tonrec Swiss GmbH’s registered office, currently Baden. The customer expressly waives the ordinary jurisdiction of its normal place of residence. However, Tonrec Swiss GmbH, as the supplier, is entitled to initiate legal proceedings against the customer at its own place of residence.

The legal relationship between Tonrec Swiss GmbH and the customer is governed by Swiss law.

Liability

Claims for damages of any kind by the customer against Tonrec Swiss GmbH are excluded, particularly claims for consequential damages.
The customer is liable for all consequences that result from a violation of legal provisions, particularly of copyrights.

Brand names

Brand names, company logos and accessories are provided solely as examples of use.

Opening hours and availability - head office

For information or telephone orders, please contact us on the following number: +41 56 282 22 40, Monday to Friday, 8.00 a.m. to 12.00 p.m. and 1.30 p.m. to 5.30 p.m.

For written orders, we are available round the clock on the fax number +41 56 416 93 93, by e-mail at info (at) tonrec.ch, or in our online shop at www.tonrec.ch

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Schweiz / Hauptsitz
Tonrec Swiss GmbH
Industriestrasse 9
CH-5432 Neuenhof
Telefon
+41 56 416 93 93
Fax
+41 56 416 93 90
info@tonrec.ch
Montag bis Freitag
8 bis 12 / 13 bis 17:30 Uhr
Deutschland
Tonrec Swiss GmbH
Pommernstrasse 29
D-79761 Waldshut - Tiengen
Telefon
+49 (0) 7741 9670660
Fax
+49 (0) 7741 9670661
info@tonrec.com
Montag bis Freitag
8 bis 12 / 13 bis 17:30 Uhr

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Freundliche Grüsse
ihr Tonrec-Team
Schweiz / Hauptsitz
Tonrec Swiss GmbH
Industriestrasse 9
CH-5432 Neuenhof
Telefon
+41 56 416 93 93
Fax
+41 56 416 93 90
info@tonrec.ch
Montag bis Freitag
8 bis 12 / 13 bis 17:30 Uhr
Deutschland
Tonrec Swiss GmbH
Pommernstrasse 29
D-79761 Waldshut - Tiengen
Telefon
+49 (0) 7741 9670660
Fax
+49 (0) 7741 9670661
info@tonrec.com
Montag bis Freitag
8 bis 12 / 13 bis 17:30 Uhr